Privacy Policy

Account information — your name, email address, and/or mobile number, used to sign you in and identify your account.

Location data — pickup and drop locations you enter, and, for drivers, live location while online, used to match rides and show a driver's position during an active trip.

Driver verification (KYC) documents — Aadhaar, driving license, vehicle registration certificate (RC), vehicle insurance, and a verification selfie, collected from drivers during onboarding to confirm eligibility to accept rides.

Ride and payment information — ride history, fares, ratings, and payment method/status. Online payments are processed by a third-party payment gateway; Ridora does not store your card or UPI credentials.

Device and notification data — a device token used to deliver push notifications about ride status, if you enable them.

To operate the Platform: matching passengers with drivers, calculating fares, processing payments, verifying driver eligibility, sending ride-status notifications, and providing customer support. We do not sell your personal information.

A matched driver and passenger can see the limited contact and ride details needed to complete a trip (e.g. name, vehicle, live location during that ride). Driver verification documents are visible only to Ridora's verification process. Payment processing is handled by our payment gateway partner under its own terms. If you use Ridora's ride-sharing feature to share your trip with a trusted contact, that contact can view limited, time-boxed trip status through a private link you create.

We retain account, ride, and verification information for as long as your account is active and as needed to operate the Platform, resolve disputes, and meet legitimate business needs. You can request deletion of your account and associated personal data through in-app Support or the Contact page.

You can review and update your profile information in the app, and disable push notifications at any time from your device settings. Location access can be limited through your device, though this may prevent the Platform from functioning correctly while a ride is in progress.

We may update this Privacy Policy as the Platform evolves. The "Last updated" date above reflects the most recent revision.

Questions about this Privacy Policy can be sent through the Contact page, or via in-app Support.